Abstract
Self service check-in is a new service that has been given by the airlines for passenger. This service is able to minimize the use of manpower in the airport and reduce the time consuming for passenger to do the requirement before flying. Cognitive Work Analysis (CWA) is expected to extract the phases and explore the parts that implied to the system. CWA is a method to analyse an industrial complex system which is useful for industrial design. CWA divided into five stages which outlined different function in each stages those are work domain analysis, control task analysis, strategies analysis, social organization and cooperation analysis, and worker competencies analysis. This research used brainstorming as qualitative method and got several results such as there are five categories that implied in the WDA, five categories involved on CTA, seven categories on SOCA, and nine categories implied on WCA.
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