COBIT 5 Capability Level of Information Technology Governance at PT ABC

Abstract

In Indonesia, PT ABC is an ICT business that specializes in network services, IT management, and system integrators. The company's IT governance mechanisms are still not working to their full potential. This is demonstrated by the inability of PT ABC to achieve its business objectives due to poor management of its IT resources, difficulties in addressing issues, and a failure to comply with external obligations. Utilizing the COBIT 5 framework and an IS audit phase, the capability level measurement and gap analysis for IT governance at PT ABC were conducted to address all of these issues. Purposive sampling and a qualitative research methodology were both used in this study. Interviews and observations served as the major and secondary data sources. As a result, capability level measurement and gap analysis at PT ABC stop at level 1 for the EDM04 process and have a gap value of 1, whereas they stop at level 3 for the DSS03 and MEA03 processes and have no gap value. Therefore, in order for the IT application to be more optimal and to prevent or reduce the recurrence of the same issues in the future, PT ABC needs to implement and follow up on the advice made.