Cloud Computing Adoption and Use: A Systematic Review

Abstract

ABSTRACT The advent of Cloud Computing has brought tremendous growth to businesses. Enterprises, known for their cost savings, flexible and scalable features, are better managed today. Unfortunately, high dependency on service providers, data security issues, and high set-up costs are becoming major issues along with low adoption rates in developing countries. Despite the infrastructure deficit, there is a need for studies to focus on theories of adoption and use. Therefore, this study aims to systematically review empirical studies on the adoption and use of cloud computing in general to identify relevant factors determining organizational intention to use, actual use, and the impact of cloud computing services on performance. This study investigated the causal factors responsible for the adoption, use and performance of cloud computing through a systematic literature review. This study examined 150 related studies in various databases such as IEEE Xplore, Emerald, Springer link and Science Direct. Thirty-six (36) main factors were identified and the results showed that thirteen factors appeared most frequently: top management support, relative advantage, compatibility, security, complexity, technology readiness, firm size, competitive pressure, trial, cost savings, Perceived usefulness, perceived ease of use and personal innovativeness. Most of these factors are related to technology. This study serves as a foundation for future research and advancement of theory development in the adoption, use, and performance of cloud computing. It also provides inside information on user preferences and is crucial for service providers, business owners and government. Keywords: Cloud Computing, adoption, systematic literature review, determinants, utilization, performance.