Abstract
ABSTRACT Proper knowledge-base access and document storage has long been an issue for the Document Management Team (Access Services) at the Information and Library Services of University of Maryland University College. Team members researched SharePoint and decided it could be exploited as a combination of intranet and cloud computing technologies. SharePoint's features allow it to be a 1-stop location to manage information in a secure, efficient, remotely accessible, and consolidated manner. The team could then reduce redundancy and knowledge gaps by using the collaboration and communication features. This article will discuss the steps the team took to transition several previous avenues of document storage and knowledge base access into SharePoint, specifically in the case of creating a troubleshooting wiki for remote circulation locations.
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