Abstract
This ethnographic and inductive study of tenants’ involvement and its results in the governance of public housing in Warsaw will contribute to imagining a model of governance that could be based on radical democratic citizenship norms. The case study will explore the peer production of the control of law enforcement through a governance system where citizens generate governance functions. The sample of variegated interactions between citizens and the local administration will illustrate that confrontational tactics have some impact on street-level bureaucrats in the domains of producing expertise, improving performance, and ensuring responsiveness and compliance. It will also be demonstrated that these new modes of operating retain an arbitrary governance system in which the personality of activists, their personal relations with state bureaucrats, and collective clientelism play a role.
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