Abstract
Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the province of Isabela is one of the selected LGUs to implement the CSIS project in the country to measure its performance in service delivery for 2018.
 This study assessed the awareness and satisfaction of the people in Tumauini, Isabela on the services for Public Works and Infrastructure delivered by the LGU. There were 150 respondents selected using the multi-stage probability sampling method. In gathering the data needed, face to face interview was used with the aid of survey questionnaire.
 Overall, results revealed that citizens of Tumauini are aware and satisfied with the different service indicators of the Public Works and Infrastructure programs.
 Results of the study may help local government officials in crafting policies and making management decisions to improve the performance of the local government of Tumauini in the provision and delivery of Public Works and Infrastructure services to its constituents.
Highlights
The government is known to be the supreme authority of a certain state and nation that sets rules for a society
The Philippines Republic Act (RA) No 7160, otherwise known as the Local Government Code mandates the transferring of control and responsibility in the delivery of basic services to the hands of local government units (LGU)
When ages of respondents were examined, it was observed that of the total, 15.33% belong to the age group of 45 to years old while 14% belong to to 64 years old and the same 14% are from age bracket of 18 to 24, 13.33% of the respondents belong to 40 to 44 years old, 10.67% are 25 to 29 years old, 10% of the respondents belong to 65 to 74 years old, another 10% belong to 35 to 39 years old, 9.33% are from age bracket of 30 to 34 and there are few respondents (3.33%) who belong to 75 years and above
Summary
The government is known to be the supreme authority of a certain state and nation that sets rules for a society. The Philippines Republic Act (RA) No 7160, otherwise known as the Local Government Code mandates the transferring of control and responsibility in the delivery of basic services to the hands of local government units (LGU) It aimed to enhance provision of services in the grass roots level, as well as improve the efficiency in resource allocation. It sought to widen the decision-making space by encouraging the participation of stake holders, especially in the local level. With this Republic Act, local government units are expected to deliver basic services to its constituents through the leadership and initiative of elected LGU officials and different department heads
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