Abstract

This study investigated relationships between Chinese employee's turnover intentions and organizational identification (OI), work values and job satisfactions in a sample of 330 from 25 firms in service industry. All of subjects are distributed from service industries. The service firms include professional service firms and traditional service firms. The study aims to discuss mediating effect of job satisfaction, and moderating effect of work values between job satisfaction and turnover intentions. The result shows that OI (beta=-.27***, P<.001), job satisfactions (beta=-.47***, P<.001) are robust predictors of turnover intentions; Job satisfaction completely mediated relationship between OI and turnover intentions. Work values include payment value, social status value, intrinsic value and promotion value. Social status value positively moderates relationship between job satisfaction and turnover intentions (beta=.26***, P<.001).

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