Abstract
The emergence of AI chatbots has caused a significant shift in the tertiary education landscape, and there is a growing belief that these chatbots can accelerate the pace of higher education transformation. ChatGPT, as an AI chatbot, has the potential to be integrated into various levels of teaching and learning. It is believed that ChatGPT can play a crucial role in shaping the future of higher education in a rapid and significant manner. The objective of this chapter is to investigate the influence of ChatGPT on tertiary education in Malaysia. This study examines the positive and negative impacts of ChatGPT on tertiary education, which were determined based on the Malaysian context, through expert voting among nine Malaysian academics from government and private higher education institutions. Data was collected through a Fuzzy Delphi technique to obtain expert opinions from a focused group and using an online survey. The results highlight the positive and negative effects of ChatGPT on tertiary education in Malaysia.
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