CHARACTERISTICS OF THE TECHNICAL TASK FOR THE DEVELOPMENT OF A CHATBOT

Abstract

Abstract. The article describes the general principles of the technical task for the development of chatbots of a modern educational institution. It is noted that chatbots are still a new tool that is constantly developing and improving. Almost any company can integrate a chatbot into its work, because today it has become a universal assistant for various tasks. Depending on the actual needs, it can be added to the site, application or messenger. The process of developing chatbots aimed at ensuring the effectiveness of documentation and communication activities of an educational institution has been studied. Technical tasks for chatbot development are described. The purpose of the study is to consider IT tools and chatbots to activate the process of increasing the efficiency of the documentation and communication activities of the educational institution. The following methods were used: analysis method, analysis of electronic resources, comparative method of review of free online services, synthesis method. The practical significance of the study is in the description of the technical task for the development of chatbots of a modern educational institution using the example of an interactive program created for the department of management information systems of the Donetsk National University, which can be used as a comprehensive platform for interaction with students, applicants and teachers with the possibility of automating a large volume of document flow between the chatbot and its users. Disadvantages of chatbots are shown - limited reactions and the need to develop complex conversation scenarios. Such programs look for answers to customers' questions in a database prepared in advance and do not know how to improvise.