Abstract
Behavior analysts have an ethical obligation to provide quality services. Providing high-quality care requires that behavior analysts first have robust and empirically supported measures of quality services in place. In this chapter, we review the three categories of quality measures in healthcare (i.e., structure, process, and outcome) and provide examples of each from the larger healthcare literature as well as specific to applied behavior analysis (ABA contexts). But collecting data for quality measures is only the first step. Thus we close the chapter by highlighting potential influences of measured structures and processes on client outcomes. In total, ABA organizations interested in meeting their ethical obligations to provide quality services will benefit from becoming familiar with the types of quality measures that exist and how to go about analyzing how organizational structures, organizational processes, and client outcomes are functionally related.
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