Chapter 6 - Generalized Machinery Problem-Solving Sequence

Abstract

Five suitable systematic techniques which are common to all problem-solving activities are discussed. The techniques are situation analysis; cause analysis; action generation; decision making; and planning for change. The three steps in situation analysis (separating the elements of a problem; assigning priorities; and action planning) are outlined. Cause analysis is required if something is wrong but it is not clear why – knowing the cause will help to achieve a better solution. The steps of a typical cause analysis process are set out. The process of action planning and the elements of an action plan are presented. An eight-step method for action generation is described and an actual example from a petrochemical plant given to illustrate the process. The decision making process is discussed and examples given to illustrate the process. Common pitfalls to avoid are also highlighted. Finally, the process of planning for change is outlined.