Chapter 4 - The Ten Steps Process

Abstract

This chapter contains the step-by-step guide for creating, assessing, improving, sustaining, and managing information and data quality. Concrete instructions, sample output and templates, and practical advice for executing every step of the Ten Steps Process are provided. A step summary table gives an at-a-glance overview of objectives, purpose, inputs and outputs, techniques and tools, communication, and checkpoints for each step. The Ten Steps Process was designed to be flexible. Suggestions are given to help the reader select and adjust the Ten Steps to various situations, business needs, and data quality issues. The layout allows for quick reference with an easy-to-use format highlighting key concepts and definitions, important checkpoints, communication activities, best practices, and warnings. The experience of actual clients and users of the Ten Steps are highlighted in callout boxes called Ten Steps in Action.