Abstract
Much has been written about the importance of people and of technology in knowledge management initiatives. However, this chapter will discuss how the role of processes is just as important. This covers both business processes and knowledge processes, and particularly concerns the links between people, processes, and technology for each type of process. Examples from the last 20 years of “process thinking” or “thinking process” in knowledge management initiatives, and especially the absence of it, will be discussed and compared. The chapter ends by speculating on what lessons might be carried into current emerging developments such as wearable devices, intelligent agents, and visualizations of big data.
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