Abstract
What are the key attributes of an effective IL educator? What difficulties do students encounter in using online information resources? These are the types of qualitative questions that Critical Incident Technique (CIT) is well suited to exploring. This chapter outlines the origins, ongoing development, implementation, advantages and disadvantages of Critical Incident Technique and its potential for information literacy research. I draw on my current research into international students' use of online information resources to demonstrate the application of CIT in an information literacy context.
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