Abstract
Library and Student Support, a super-converged student facing service at Liverpool John Moores University developed a Quality Assurance Framework in order to achieve a consistent approach to measuring performance and quality within and across its constituent functions. Having been unable to find a suitable framework within the higher education sector, the management team sought advice and innovation from the commercial sector and developed a new approach to quality assurance based around the concepts of ‘moments of truth’. The approach entailed a mixture of quantitative and qualitative methods and provides a very different approach for academic library services.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
