Abstract
Regardless of whether the focus is on emotional labor that occurs at work or emotion work that occurs in more private sectors, emotion management has, for the most part, been limited to the cognitive strategies that individuals direct at themselves in order to bring about a desired feeling state in another. Less attention is paid to the more direct roles that others play. Since the release of the General Social Survey's emotion module, a handful of survey studies of emotion have revealed that others in the workplace may play an important role in these processes. Although studies based on surveys have particular advantages over other methods, extant survey data are necessarily limited by what they ask and do not ask. This chapter addresses some of the questions raised by recent quantitative work by revisiting a set of in-depth interviews to illustrate the utility of a more multi-method approach to the study of emotion. The analysis examines more reciprocal forms of emotion management that recur among actors of same or similar status in backstage areas of workplaces
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