Abstract
The Open University (OU) is a large, complex organization offering many types of course to a wide variety of adult learners. At the time of writing (1995), the university has over 200,000 distance learners, of whom more than 100,000 are taking undergraduate courses. The OU offers more than 140 undergraduate courses and many other courses in Health and Social Welfare, Management, Community Education, etc. There are about 7,700 Tuition and Counselling (TAC) staff throughout Europe.DOI:10.1080/0968776960040107
Highlights
The Open University (OU) is a large, complex organization offering many types to a wide variety of adult learners
Questionnaires were sent to one-third of the Tuition and Counselling (TAC) staff, with full-time OU staff being excluded from the sample
The gender differences in both the quantity and quality of access that we have found with successive student surveys (Jones et al, 1992) is repeated in the data for TAC staff, i.e. men have better access than women
Summary
The Open University (OU) is a large, complex organization offering many types to a wide variety of adult learners. The OU offers more than 140 undergraduate courses and many other courses in Health and Social Welfare, Management, Community Education, etc. Individual members of the TAC staff provide student support as study counsellors and/or tutors for one or more of the OU's courses, and act as a student's local point of contact with the OU. They are usually contracted to work only part-time for the OU, and many are employed fulltime or part-time at another university or educational institution. From 1996 there are plans for more widespread access to CMC and other online facilities for those with a modem, etc., and very soon the OU will offer online facilities for administrative purposes
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