Abstract
It is generally recognized that user attitudes are important determinants of success in the implementation of information systems. Among these, users' attitudes towards the changes introduced by a system are thought to be especially important in the implementation of MIS and OR/MS applications. Based on the results of a survey of 32 decision support systems (DSS), this study investigates the relationships between the extent of changes caused by the systems to users' work environments, the users' attitudes towards work related changes, and four measures of DSS success. The results indicate that DSS users are more satisfied with, and use more extensively, those DSS that bring change than DSS that do not result in substantial changes to their work environment. Implications for the measurement of DSS success are also discussed.
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