The determinants of intention and usage of DSS in the academic environment: a cross-cultural study

Abstract

This study examines factors that influence student intention and use of Decision Support Systems (DSSs) by using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Antecedent variables considered are student attitude, performance expectancy, effort expectancy, and perceived career relevancy. The proposed model was tested by employing a Structural Equation Model (SEM) using two convenience samples of university students - one from Qatar and one from the USA. The results indicate there are differences in the two cultures. In order to impact student attitude and thus impact their intention and usage of DSS, instructors should introduce the concept of DSS by utilising a learning by doing approach. Instructors need to highlight the link between usage of DSS and career opportunities. Educators should pay close attention to the cultural differences among students to be able to deliver the instructions in the most effective and beneficial way to all students.