Abstract
Small and medium sized enterprises (SMEs) have generally shied away from offshoring, because of issues of control, trust, scarce resources to manage legal contracts and service level agreements, and other inherent risks. This paper documents two year-long experiences with offshoring website design and development by a small client company based in USA to a small vendor company in India. It is instructional to compare and contrast the offshore outsourcing experiences of large enterprises to the experience of this small enterprise. Of particular interest are differences in the formality and structure of the outsourcing process and the implications of these differences.
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