CHALLENGES AND BENEFITS OF WORK-FROM-HOME POLICIES IN THE IT SECTOR: AN INDIAN PERSPECTIVE

Abstract

The COVID-19 pandemic has catalyzed a widespread shift to remote work, particularly within the IT sector. This study investigates the unique challenges and benefits of work-from-home (WFH) policies in the Indian IT industry. By conducting a mixed-methods research approach, including surveys and interviews with IT professionals and HR managers, we uncover significant insights. The findings reveal that while WFH offers enhanced flexibility, reduced commuting time, and increased job satisfaction, it also presents challenges such as work-life balance disruption, communication barriers, and difficulties in team collaboration. Additionally, the Indian context introduces specific issues like varying internet connectivity and home infrastructure adequacy. The study provides a nuanced understanding of how cultural and socio-economic factors influence the effectiveness of WFH policies. Recommendations for optimizing WFH strategies in the IT sector include investing in digital infrastructure, fostering a supportive remote work culture, and implementing structured communication protocols. This research contributes to the broader discourse on remote work by highlighting the Indian perspective, thereby assisting policymakers and organizations in creating more resilient and inclusive WFH frameworks. KEYWORDS: Remote Work, IT Sector, Work-from-Home, Indian Perspective, Telecommuting Policies.