Cerrahi Hastalarının Hemşirelik Bakımını Algılayışı ve Memnuniyet Düzeyleri

Abstract

Objective: This study was conducted to examine the Nursing Care Perception and Satisfaction Levels of Surgical Patients. Materials and Methods: The sample of this descriptive and cross-sectional study consisted of 300 patients aged 18 and over, who accepted to participate in the study, who were hospitalized at a university hospital surgical clinics between 17 December 2018 and 15 March 2019. Data were collected with the “Patient Information Form” and “Newcastle Nursing Satisfaction Scale” and ”Perception of Nursing Care of Scale” created by the researchers. Percentage, mean, t test, ANOVA, Kruskal Wallis test, Mann-Whitney U test and Pearson’s correlation analysis were used to evaluate the data.This study was supported by Ege University Scientific Research Projects Coordination Unit(Project Number: TLP-2019-20440). Results: The mean satisfaction score of the patients hospitalized in surgical clinics was 79.86 ± 19.31 and the mean score of perception of nursing care was 68.03 ± 9.87. It was found that there was a statistically significant relationship between the total score average of the Newcastle nursing satisfaction scale and the total score average of the perception of nursing care scale (r =, 665; p =, 000). While there was no significant difference between gender, marital status, residence, social security, previous hospital experience and satisfaction with care (p> 0.05), a significant difference was found in terms of education level and chronic disease status, type of hospitalization, number of patients in the room. (p <0.05). Conclusion: Surgical patients were highly satisfied with nursing care, there is a significant relationship between their perception of nursing care and nursing care satisfaction levels, as the educational level of the patients increased, their perception of satisfaction decreased.