Hastaların Hemşirelik Hizmetlerinden Memnuniyeti

Abstract

Objective: This study aimed to determine satisfaction levels of patients with nursing care and the affecting factors in Afyon Kocatepe University Hospital. Material and Methods: The study consisted 345 patients who agreed to participate. To collect data, a questionnaire including the various features of patients and the nursing satisfaction level scale to determine the perception of nursing care which includes 15 items were used. Results: The average satisfaction level of patients with nursing care was found to be 86.4 ± 16.6 out of 100. A statistically significant difference was found between the levels of satisfaction and patients’ marital status, education level, place of residence and period of hospitalization. Accordingly, the satisfaction levels of patients who were married or widowed (87.0 and 88.9, respectively) were higher than those with singles (81.0) (p=0.017). The mean satisfaction level of patients with a graduate degree was 76.1 while the illiterate patients had the highest satisfaction level with 88.7 (p=0.004). Patients residing in the city center were found to be less satisfied compared to those from villages and towns (p=0.023). There is a significant difference between duration of the hospitalization of patients and scores. Satisfaction levels of patients hospitalized for more than a month were found to be lower compared to others (p=0.000). In case of any disease, the mean score of patients who shall prefer the hospital again was 89.6 while it was 70.2 for those who do not prefer (p=0.000). Conclusion: Patients were found to be highly satisfied in terms of nursing care