Central sterile supply department (CSSD) management quality sensitive index constructed by management mode under the guidance of key point control theory and its effect on CSSD management quality: a retrospective study

Abstract

The central sterile supply department (CSSD) ensures the quality of medical care and controls infection. The professional, standardized, and scientific management of the CSSD is prerequisite if a hospital is to realize sustainable development. Based on the management mode and under the guidance of key point control theory, this study developed the CSSD management quality sensitive index to analyze its effects on the management quality of the CSSD. We conducted a retrospective analysis of 282 medical devices processed from January 2020 to June 2020 (the control group), and 280 medical devices sterilized from July 2020 to December 2020 (the observation group). The devices in the control group were cleaned and disinfected according to the conventional operation process, while the observation group used a management quality sensitive index that had been developed according to the management mode, as guided by the key point control theory, and managed by the CSSD. The sensitive indexes of the two groups before and after the intervention were recorded to evaluate the work quality of CSSD medical staff. After the intervention, the process indexes, such as the qualified rate of cleaning quality, qualified rate of assembly, qualified rate of labeling, and correct rate of sterilization, the qualification rate of the sterilization results, the rate of intact packaging, and the rate of intact instruments, the environmental status, packaging quality, cleaning quality, and equipment management scores of the observation group were significantly higher than those of the control group (P<0.05). The incidence of wet packaging in the observation group was significantly lower than that in the control group (P<0.05). The service quality indexes, such as the replenishment time, retrieval time and preparation time of goods, of the observation group were significantly shorter than those of the control group (P<0.05). The quality sensitive index constructed under the guidance of the key point control theory can be used to guide the quality management of the CSSD, improve the processing results of key points in key control processes, and improve the work quality and service quality of the medical staff.