Abstract
The study focuses on the relevance of categorization in the management of the quality of service of hotel enterprises. The main approaches to categorization of hotel business actors in the world and in Ukraine have been analyzed, attention has been paid to the need to define key concepts in the management of the quality of the placement service, the issues of standards and the current categorization process in Ukraine, the direction of their solution has been substantiated. The spatial organization of categorized hotel enterprises in Ukraine was analyzed, and the dependence of the share with the rating and structure of the star categories on the tourist attractiveness of the regions was determined. The international and Ukrainian hotel corporations, whose enterprises are all categorized in a high segment, have a significant influence on the categorization. Among the main issues of categorization in Ukraine are as follows: obsolete, not appropriate current requirements regarding the quality of the service of regulations, complicated procedure of categorization, absence of a legal mechanism of influence on hotel enterprises, which publicly declare a certain category without passing the categorization process, unequal regulatory requirements for the passage of categorization the subjects of the hotel business of different legal form, capacity, historical status of the building, not formed in the majority of investors, top management, hotel business, professional consciousness that needs to be taken globally. Key words: hotel business subjects, categorization, certification, classification, standards, quality of service, categorization systems, normative-legal support.
Highlights
The study focuses on the relevance of categorization in the management of the quality of service of hotel enterprises
The main approaches to categorization of hotel business actors in the world and in Ukraine have been analyzed, attention has been paid to the need to define key concepts in the management of the quality of the placement service, the issues of standards and the current categorization process in Ukraine, the direction of their solution has been substantiated
Among the main issues of categorization in Ukraine are as follows: obsolete, not appropriate current requirements regarding the quality of the service of regulations, complicated procedure of categorization, absence of a legal mechanism of influence on hotel enterprises, which publicly declare a certain category without passing the categorization process, unequal regulatory requirements for the passage of categorization the subjects of the hotel business of different legal form, capacity, historical status of the building, not formed in the majority of investors, top management, hotel business, professional consciousness that needs to be taken globally
Summary
The study focuses on the relevance of categorization in the management of the quality of service of hotel enterprises. The main approaches to categorization of hotel business actors in the world and in Ukraine have been analyzed, attention has been paid to the need to define key concepts in the management of the quality of the placement service, the issues of standards and the current categorization process in Ukraine, the direction of their solution has been substantiated. Among the main issues of categorization in Ukraine are as follows: obsolete, not appropriate current requirements regarding the quality of the service of regulations, complicated procedure of categorization, absence of a legal mechanism of influence on hotel enterprises, which publicly declare a certain category without passing the categorization process, unequal regulatory requirements for the passage of categorization the subjects of the hotel business of different legal form, capacity, historical status of the building, not formed in the majority of investors, top management, hotel business, professional consciousness that needs to be taken globally.
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