Case-Based Model of Emotional Expression Influence on Work Group Socialization and Performance

Abstract

An agent-based computational model, based on longitudinal ethnographic data about the dynamics of intra-group behaviour and work group performance, has been developed from observing an organizational group in the service sector. The model, in which the agents represent workers and tasks, is used to assess the effect of emotional expressions on the dynamics of interpersonal behaviour in work groups, particularly for groups that have recent newcomers.