Abstract
Introduction by the column editors: This column is based on the use of an electronic mailing list (e-list) to generate a collaborative problem-solving process. Dr. Runnels asked e-list members of the American Association of Community Psychiatrists for suggestions regarding the establishment of a walk-in program for patients who regularly miss scheduled appointments. Readers are invited to submit suggestions for e-list discussions of management problems to column editors JulesM. Ranz,M.D., at jmr1@columbia.edu, or Susan M. Deakins,M.D., at smd3@columbia.edu.
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