Abstract
BackgroundPerson‐Centred Care (PCC) has been the subject of growing interest in recent decades. Even though there is no conceptual consensus regarding PCC, many health‐care institutions have implemented elements into their care.ObjectiveThis study aimed to investigate the PCC topics presented by different stakeholder groups on Twitter and to explore the perceptions of PCC within the content of the tweets.MethodTweets with mentions of PCC in various translations were collected through a Twitter Application Programming Interface in October 2019. The tweets were analysed using quantitative and qualitative content analysis.ResultsFive stakeholder groups and ten topics were identified within 1540 tweets. The results showed that the PCC content focused on providing information and opinions rather than expressing experiences of PCC in practice. Qualitative content analysis of 428 selected tweets revealed content on a vision that all care should be person‐centred but that the realization of that vision was more complicated.ConclusionsTwitter has shown to be a quick and non‐intrusive data collection tool for uncovering stakeholders' expressions concerning PCC. The PCC content revealed that stakeholders feel a need to 'educate' others about their perception of PCC when experiences and real‐life applications are missing. More action should be taken for the implementation of PCC rather than circulating PCC vision without operationalization in care.Public ContributionThe public provided the data through their posts on Twitter, and it is their perception of PCC that is studied here.
Highlights
Since 1960, more emphasis has been aimed at the patients' active role within health care to increase the patients' involvement in care and treatment, by taking patients' voices, experiences and demands seriously into consideration in health-care provision.[1]
The purpose of this study was twofold: to investigate the Person-Centred Care (PCC) topics presented by different stakeholder groups on Twitter and to explore the perceptions of PCC within the content of the tweets
This study aimed to investigate different stakeholder groups' usage patterns on Twitter and to explore the content of their PCC tweets
Summary
Since 1960, more emphasis has been aimed at the patients' active role within health care to increase the patients' involvement in care and treatment, by taking patients' voices, experiences and demands seriously into consideration in health-care provision.[1]. Most early work on Infoveillance used elaborate models to analyse patterns in the use of the Internet through automated queries.[14,15] the potential for applying social research methods has gained more attention in recent years as, meagre, the microblogs contain useful information on the chosen topic and the Twitter user posting the tweet.[16] The data provide a slice of the general population (with mostly affluent young users) and allows for many different voices to be included in the study without having to contact them individually.[17] Tweeting can be considered a performative platform to self-identify.[18,19] By interacting or spreading posts, a performance of self is provided for an imagined audience.[20] the analysis of the PCC. The purpose of this study was twofold: to investigate the PCC topics presented by different stakeholder groups on Twitter and to explore the perceptions of PCC within the content of the tweets
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