Abstract
The level of low productivity among workers especially in the public sector has left much to be desired training and development of employees have been championed as a remedy to this malaise. However, the paper examines the extent to which capacity development enhances the quality-of-service delivery in the Abia State civil service commission, Umuahia and to identify the factors that have been militating against capacity building of employees in the Abia State civil service commission, Umuahia. The survey design was adopted to guide the investigation. The population of the study is 280. The theoretical framework adopted was Organizational Development theory that was propounded by Kurt Lewin in 1950. The researcher used chi-square for testing the hypotheses. Moreover, the major findings of the study were that capacity building enhances the quality-of-service delivery in the Abia State civil service commission, Umuahia and that lack of training, insufficient fund and lack of modern technologies are the major factors militating against capacity building of employees in the Abia State civil service commission, Umuahia. The major recommendation was that government should make policy that will encourage continuous staff training and development of its workers so that the potentials of the employees would be adequately harnessed.
Published Version
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