Abstract
ABSTRACT Advancements in Internet and communication technologies have facilitated the proliferation of product reviews and commentary pertaining to smart speakers. This study investigated the impacts of uncivil comments on blog comment credibility. Results show that the civil opinion commentary appears to be more credible than uncivil commentary. The interaction between civil opinion and low AI anxiety generates more blog review credibility than the interaction between uncivil opinion and low AI anxiety. Finally, we identify moderating effects of AI anxiety and provide deeper insights into how the interaction of comment civility and AI anxiety shape the credibility assessments of blog reviews.
Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
