Abstract

AbstractThis paper describes the current status and requirements of Campus Network operation &maintenance management, introduces ITIL to the campus network management as a new common framework, and points out the need for building a unified operation & maintenance management system. Through the establishment of the network operation & maintenance management and service based on ITIL Service Desk, it is possible to improve business processes and gradually standardize the campus network operation & maintenance management and service.KeywordsITILService Desknetwork operation & maintenancemanagement and service

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