Campus Crisis Response at Viberg College

Abstract

This fictional case study examines crisis response in higher education settings. Information about current crisis response procedures, plans, and trends was gathered from informational interviews, current crisis management literature, and multiple college and university websites. The information was synthesized into a fictional case study using Zdziarski, Rollo, and Dunkel’s crisis matrix as a framework for discussion and analysis. The case examines the response of a mid-level administrator and the far-reaching implications of an active shooter crisis on campus. The case study allows flexibility so that multiple roles can be considered in an institutional response plan. The case is designed to provide administrators guidance in creating a crisis response team, a chance to reflect on their current understanding of crisis management and a review of the crisis management cycle.