Business process re‐engineering implementations using Internet technology

Abstract

Examines factors affecting the implementation of business process re‐engineering (BPR) projects using Internet technology. Although there has been some empirical investigation of BPR, no research to date has specifically examined BPR when Internet technology is used during implementation. Radical changes may occur as a result of an organization’s BPR implementation causing a BPR project to be unsuccessful. BPR failure rates have been reported as high as 70 percent, making implementation issues especially important. Each information technology (IT) used during BPR implementation may affect managerial factors differently. By determining factors that affect BPR implementation using a specific IT, these factors can be managed to increase the chance of a successful BPR implementation. Uses a survey methodology and correlation analysis to gather information about the relationship between organizational enablers and successful BPR implementations using Internet technology. The factors examined in this research were: egalitarian culture; resource management; resistance management; and change management.