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Abstract
The paper analyzes and successively assesses the problem of information delays in a sample logistics system, in which customer inquiries are sent to adjacent or dedicated units in the logistics chain. Within such a framework time and unit costs of customer service and inquiry are analyzed. A detailed model of the logistics system is thus elaborated using a mathematical approach and its graphical representation. The accompanying case study includes the analysis of the detailed situation in which two models are compared that do not differ in the structure of logistic units but are characterized by different information flow paths. Simulation results are presented through a thorough graphic, numerical and descriptive analysis. Finally, the problem of information transmission in the logistics system is summarized.
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