Business Continuity Management for Data Outage Disruptor: A Study on a Private Hospital in Negeri Sembilan

Abstract

The healthcare sector is a sector that faces many threats disrupting its critical services. Hence, the development of a solid plan for service continuity is crucial for the healthcare industry. The goal of this study is to analyse the internal and external business environment of healthcare institutions and determine threats that they are most vulnerable to. Based on the disruptors, thus study developed a Business Continuity Plan (BCP). This is a case study focusing on a private hospital in Negeri Sembilan. The respondents consist of 27 managerial level staffs from different departments. Data was collected using questionnaires. The collected data was on operational services critical operations, internal and external services dependencies. Business Impact Assessment (BIA) is used to assess strategies and solutions based on the supplied disruptors. Results of the BIA are used for the development of Business Continuity Plan for the private hospital.