BURNOUT SYNDROME EM TEACHERS IN INTEGRAL SCHOOL SERVICES

Abstract

The term Burnout was first used publicly by Maslach at the 1997 Annual Congress of the American Psychological Association. This syndrome manifests itself based on specific symptoms and can be developed by chronic work stress overload and conceived with a construct that encompasses three factors: emotional exhaustion, depersonalization and feelings of reduced professional fulfillment. It affects professionals whose activity requires direct contact with the public, whose task involves intense and prolonged attention to people who are in a situation of need or dependence. Given the above, this article aimed to identify the triggering factors of burnout syndrome in emergency and general emergency nurses. This integrative, retrospective study with a quantitative approach, in which articles related to nurses in the urgency and emergency sector with impairments for the burnout syndrome were researched. The present investigation is a literature review in the main academic search sites. The main findings of this research were related to the triggering factors of Burnout Syndrome in nurses working in urgency and general emergency services, and we can say that personal characteristics are not in themselves triggers of burnout syndrome, but facilitators or inhibitors of the action of stressors. In this study it is concluded that the burnout syndrome, can be more related to organizational factors than to other personal factors, pointing out that the syndrome develops as a result of a sum of factors, these factors state that the working conditions or environment, are responsible for the emergence of symptoms of burnout syndrome.