Building Nurses’ Organizational Commitment by Providing Good Quality of Work Life

Abstract

To advance the understanding of the relationship between organizational commitment and competitive excellence, this study investigates the effect of quality of working life (QWL) on organizational commitment (OC) with job satisfaction (JS) as the mediating variable. Health care organizations such as hospitals are engaged in services, thus the evaluation always relates to the staff quality. Human resources who are committed to the organization’s goal will sustain the organization’s strategic performance. By using the QWL measure of seven factors, the Job Satisfaction Survey (JSS), and the Organizational Commitment Questionnaire (OCQ), this study measures the QWL, OC and JS of 368 permanents nurses at type B hospitals in Jakarta. Using survey data, this study found a significant relationship between QWL and OC; QWL and JS; JS and OC; and QWL and OC with JS as the mediation. JS fully mediates the influence of QWL on OC. The results may become consideration or increase understanding for hospital or nursing management that fostering nurses’ JS or providing good QWL will eventually build the nurses’ commitment to their work.