Abstract
University buildings require maintenance in order to create a conducive environment that supports and stimulates learning, teaching, innovation, and research. The prime objective of maintenance is to ensure, as far as practicable, the continued peak performance of the building throughout its design life. This paper seeks to report the maintenance management system of a university institution in Malaysia. Primary data was gathered through the analysis of a case study. The objectives of the case study are to identify, describe and assess the maintenance management system used by the university. The major conclusion drawn from the case study was that although university building maintenance practices are corrective and cyclical there is a lack of a comprehensive maintenance management framework that guides the decision-making processes. The case study also revealed irregularities in the university’s maintenance management system.
Highlights
Maintenance means different things to different people
The data obtained through the case study revealed a number of shortcomings with building maintenance management in a university organization in Malaysia
Maintenance management is not regarded as part of the top management function or duties but as an operational function
Summary
This paper illustrates with a case study how a university organization manages its maintenance services in Malaysia. The fourth section of the paper introduces a case study in which the maintenance management of a university is assessed, evaluated and discussed This analysis provides insight on various procedures of the university building maintenance system. Naoum’s classification of the types of case study design; this particular case study is explanatory in nature (Naoum, 2007) This is because it is the intention of this study to explore the maintenance management procedures of the university organization in Malaysia. This section illustrates how a university organization manages the maintenance of their buildings and engineering service maintenance. They considered such information as sensitive and personal When they were asked how much do they receive per annum for maintenance, the researchers were directed to the University Finance Unit. The big contractors execute works like renovation, major repairs, and the small contractors do alterations and small jobs like the minor repairs
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
