Abstract
Abstract Hand hygiene is critical in preventing health-care-acquired infections and is an element in patient satisfaction surveys. Programme managers identified discrepancies between compliance documented by hospital observers and parent satisfaction surveys. In 2021, programme managers set out to close the gap. The hand hygiene survey question was too specific. This question was changed to include all staff and methods of performing hand hygiene. Associate education was performed. Within 4 months, the gap between patient survey and observer-reported compliance was approximately 12%. This 12% discrepancy remained steady through 2022. The hand hygiene family engagement educational campaign was minimally successful.
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