Book review: the MultiCapital scorecard: rethinking organisational performance (2016)

Unlocking new opportunities in the industry 4.0 era, exploring the critical impact of digital technology on sustainable performance and the mediating role of GSCM practices

This study examines the effect of dynamic capabilities (DCs) on economic performance (ECOP), social performance (SOP), and environmental performance (ENVP) under different levels of environmental dynamism (EnvD). Based on preliminary interviews and survey data collected from Norwegian fishing firms, the analysis was conducted using partial least squares structural equation modeling and necessary conditions analysis. The results show that firms that acquire a set of DCs are more likely to improve their economic, social, and environmental sustainability performance. More so, firms' economic performance is a necessary condition for social performance, but not for ENVP. Interestingly, the results show that the effect of DCs on economic and environmental sustainability performance is even stronger when the level of EnvD is higher. However, EnvD does not have a significant effect on the relationship between DCs and social sustainability performance. Our findings provide guidance to managers on how and when to invest in and leverage DCs to improve sustainability performance in the food industry.

PurposeThe study aims to investigate the relationships between green intellectual capital, green human resource management (HRM), and sustainability.Design/methodology/approachThe research is based on information gathered from 112 large Malaysian manufacturing companies.FindingsThe study findings revealed that green human capital and green relational capital positively influence green HRM. In addition, green HRM positively related to social, environmental and economic performance. Besides, green HRM positively mediates the relationships between green human capital and economic, social and environmental performance. Finally, green relational capital improves sustainability (economic, environmental, and social performance) mediated by green HRM.Originality/valueThe current study contributes to the literature by examining green IC (green human capital, green structural capital, and green relational capital) as an independent variable and green HRM as a mediating variable for sustainability (economic, environmental, and social performance). The findings and recommended for the managers of large manufacturing firms and practitioners to invest in green IC to achieve sustainability through green HRM.

본 연구는 사회적기업가정신이 지역자산 활용을 매개로 하여 경제적․사회적 성과에 어떤 영향을 미치는 지에 대하여 실증적으로 분석을 하는 것을 목적으로 한다. 그리고 이러한 논의를 종합하여 앞으로 지역활성화를 위한 정책적 함의를 모색하고자 한다. 사회적기업가정신, 지역자산 활용, 성과(사회적, 경제적)의 관계를 6개의 151개 사회적경제조직을 대상으로 실시한 설문조사를 통해 얻은 자료를 활용하여 기술분석, 상관관계, 구조방정식모형 분석을 통해 실증분석하였다. 분석의 결과는 다음과 같다. 첫째, 사회적기업가정신이 지역자산활용, 사회적성과, 경제적 성과에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 지역자산 활용의 경우는 사회적 성과에는 정(+)의 영향을 미치는 것으로 나타났지만, 경제적 성과에는 유의미한 영향을 확인하지 못했다. 셋째, 사회적기업가정신이 지역자산 활용을 매개로 해서 성과에 영향을 미치는 지를 분석한 결과, 사회적 성과의 경우는 사회적기업가정신이 지역자산 활용을 매개로 해서 정(+)의 영향을 미치는 것으로 나타났지만, 경제적 성과에는 유의미한 결과를 보여주지 못했다. 넷째, 사회적기업가정신의 하위변수 중에서도 사회적목적 변수가 혁신이나 실행 변수보다 성과에 중요하였으며, 지역자산활용의 경우 사회적 성과는 지역기관 활용이, 경제적 성과는 지역시설 활용이 더 큰 영향을 미치는 것으로 나타났다. 그밖에 설립시기나 사회적기업 인증여부는 큰 영향을 보이지 못하는 것으로 나타났으나 사회적기업 인증이 사회적 성과에는 긍정적인 영향을 미치는 것으로 나타났다.The purpose of this study is to make an empirical analysis of how social entrepreneurship affect economic and social performance by means of the utilization of regional assets. And we will seek policy implications for regional revitalization in the future. The relationship between social entrepreneurship, utilization of regional assets, and performance(social and economic) was analyzed through analysis of basic statistics, correlations, and structured models, using those obtained from surveys of 151 social economic organizations in six regions. The results of the analysis are as follows: First, it was shown that social entrepreneurship have a positive impact on regional asset utilization, social performance and economic performance. Second, the use of regional assets has been shown to have a positive impact on social performance, but no significant impact has been identified on economic performance. Third, the analysis of whether social entrepreneurship affects performance by means of the utilization of regional assets shows that social entrepreneurship has a positive effect by mediating the utilization of regional assets, but it has not shown significant results in economic performance. Fourth, among specific variables of social entrepreneurship, social purpose variables were more important to performance than innovation or implementation variables, and in specific variables of the utilization of regional assets, social performance was found to have a greater impact on the utilization of regional institutions and the economic performance of regional facilities. In addition, it was found that social enterprise certification of the government did not have much effect on social performance.

This study looks at how logistics companies’ economic, social, and environmental performance is affected by inbound and outbound green logistics (IGL and OGL) strategies. The results show that both IGL and OGL greatly improve sustainability outcomes, especially when it comes to the economic and environmental aspects. The measurement model’s constructs all meet the acceptable Cronbach Alpha level of 0.70, demonstrating great internal consistency as well as superior reliability and validity. Moreover, CR and AVE values indicate the model’s robustness, while model fit indices such as Chi-square/df (1.681), GFI (0.898), TLI (0.945), CFI (0.956), and RMSEA (0.056) confirm that the model fits the data well. According to hypothesis testing, IGL has a minor but significant impact on economic performance, while having a positive impact on social and environmental performance. On the other hand, OGL has no discernible influence on social performance but has a considerable beneficial impact on economic and environmental performance. These results highlight both the need for more research into the potential social benefits of OGL in the logistics sector and the significance of green logistics in boosting sustainability in logistics firms.

본 연구는 서울지역 인증 사회적기업의 조직문화 요인이 사회적･경제적성과에 어떠한 영향을 미치는지 살펴보고 두 변수 사이에서 네트워크 활동의 매개 효과성을 분석하는데 목적이 있다. 이와 함께 일반 영리기업과 구분되는 사회적기업의 특징인 사회적성과의 영향을 알아보기 위해 사회적성과와 경제적성과 간의 경로를 추가하여 모형을 비교‧검증했다. 분석결과 첫째, 사회적기업의 통제문화는 사회적성과에 정적인 영향을 미쳤고, 네트워크 활동은 사회적･경제적성과에 정적인 영향을 미치는 것으로 나타났다. 둘째, 사회적기업의 유연문화는 사회적성과에 정적인 영향을 미치는 것으로 나타난 반면, 네트워크 활동은 사회적성과에만 정적인 영향을 미쳤다. 셋째, 네트워크 활동은 유연문화와 사회적기업성과에서 부분 매개효과를 가지는 것으로 나타났다. 또한 유연한 문화의 조직일수록 타 조직과 네트워크 활동이 높고 이러한 기업은 사회적성과가 높아 경제적성과에도 정적인 영향을 미치는 것으로 나타났다. 이러한 연구결과를 바탕으로 사회적기업의 성과를 제고할 수 있는 제언을 논하였다.The purpose of this study was to examine the effect of culture factors of social enterprise in Seoul on their organization’s social performance and economic performance, and to investigate a mediating effect of network activity. In addition, to examine the impact of social performance, which is a characteristic of social enterprises distinguished from general companies, the model was compared and verified by adding a path between social performance and economic performance. Date were collected from 201 social enterprises in Seoul and response rate is 75.6%. Data were analyzed using SEM. The findings of the study are as follows. First, the control culture of social enterprises has a positive (+) influence on social performance, and network activity has a positive (+) influence on social and economic performance. Second, the flexible culture of social enterprises showed a positive (+) influence on social performance, whereas the network activity had a positive (+) influence on social performance only. Third, the network activity has a partial mediating effect on flexible culture and social enterprise performance. In addition, organizations with flexible culture have higher network activity with other organizations. These companies have high social performance and also shown positive effects on their economic performance. From these results, we have discussed how to improve the performance of social enterprises in terms of organizational management.

The paper aims to understand the relation of customer relationship management (CRM) stages on the belief about sustainable performance, along with brand images and values as moderating factors and covariates. CRM stages have positive effect on SCP, and cause negative effect on social and environmental performance. The individual values give more preference for initiation and maintenance relationships then social values, and values do not show any significant relation with termination. Values also have moderate positive effect on beliefs. So, its moderating affect along with CRM stages indicates that social values affect only social and environmental performance either with initiation or maintenance. While individual values affect only economic performance either with initiation or maintenance. Brand images also moderated with CRM stages, to evaluate brand affect, which indicates that social brand image strongly effect on economic, social and environmental performance, rather than sensory brand image moderating effect on economic and social performance only.

The purpose of this study was to examine the effect of economic, environmental, social and governance performance on companies with financial performance as a mediating variable. This study took a sample of 10 companies on the Indonesia Stock Exchange, which were published in financial reports from 2017-2022. This research analysis method using path analysis. The results of the study show that economic performance, environmental performance, social performance and governance performance have no effect on firm value. Financial performance has no effect on company value both before Covid-19 and after Covid-19. Before Covid-19 economic performance had an effect on company value, but after Covid-19 economic performance had no effect on company value. Before and after Covid-19 environmental performance did not affect company value Before Covid-19 social performance had an effect on company value, but after Covid-19 social performance had no effect on company value. Before and after Covid-19, governance performance did not affect company value. Economic performance, environmental performance, social performance, and governance performance did not directly affect company value through financial performance, both before Covid-19 and after Covid-19.

The effect of collaborative governance in social startups on social performance: The mediating effect of economic performance

PurposeThe purpose of this paper is to investigate the interdependence among dimensions of sustainability, i.e. economic, social and environmental performance, this study focuses on leading states of the Indian leather Industry.Design/methodology/approachThis study followed exploratory research where partial least square (PLS) based structural equation modeling has been used. The states have been selected based on judgmental sampling. The study used unit level data for the leading states of Indian leather Industry − namely, Tamil Nadu (TN), West Bengal and Uttar Pradesh. The study has used Annual Survey of Industry data from 2007-2008 to 2011-2012. The proposed hypotheses have been tested using WarpPLS 5.0 software.FindingsThe structural equation analysis of unit-wise leather industry data supports a significant bi-directional negative relationship between social performance and economic performance among all the selected states. In contrast, the relationship between economic performance and environmental performance, as expected and supported by many existing theories, has shown a bidirectional positive relationship. However, the relationship between social and environmental performance has shown quite mysterious and mixed trends. TN has depicted significantly negative coefficients, which could be attributed to higher pressure for environmental compliance that might have led to a trade-off between the two to gain cost competitiveness.Research limitations/implicationsUnavailability of data for many critical indicators is the biggest limitation of this study.Originality/valueThe sustainability framework proposed in this work is an original contribution of authors to the existing literature. Moreover, this study on the Indian leather industry fills the gap and resolves the mystery of interconnection among the dimensions of sustainability.

PurposeThe survival and growth of the ready-made garments (RMGs) sectors in Bangladesh depend on sustainable supply chain performance (SSCP). The purpose of this study is to analyse the effects of Internet of Things (IoT), supply chain collaboration and ethical sensitivity on SSCP. Also, supply chain dynamism was tested as a moderator.Design/methodology/approachThe framework of this study has been developed to enrich the understanding of technology usage in the supply chain. In developing the framework, previous studies in the supply chain context were considered. The model was tested by using data collected from 290 executives that were employed by different RMG companies in Bangladesh. This study used a 29-item structured questionnaire measured on a 6-point Likert scale to collect the data. Covariance-based structural equation modelling (SEM) was utilised to test the data.FindingsThe results showed that there were statistically significant and positive relationships between IoT and supply chain collaboration, social performance, economic performance and environmental performance. Ethical sensitivity also influenced social and economic performance. Supply chain collaboration was found to be related to social, economic and environmental performance. However, no link was found between ethical sensitivity and environmental performance. The result also showed that supply chain dynamism acted as a moderator.Research limitations/implicationsBy considering theories and interpreting the results, this study provides some theoretical and practical implications which will enhance the SSCP. The results can also facilitate strategic planning by companies.Originality/valueThis research has identified and analysed the effect of IoT on SSCP in the RMGs industry in Bangladesh where this industry serves as the main economic contributor.

SummaryThis study examines the way the South Korean government utilizes social enterprises as a policy alternative to promote employment and provide social services for the socially disadvantaged. As an example of “capable policy design” characterized as high levels of instrumentality and government capacity, this study focuses more specifically on the social and economic performance of Korean social enterprises. Using the Korea Social Enterprise Data, this study conducts an empirical analysis to identify how government subsidies and management quality affect the social and economic performance of social enterprises. The results show that government subsidies partially contribute to the enhancement of the enterprises' social performance and economic performance. There are mixed results regarding the effect of management quality on the social and economic performance of social enterprises. The results also suggest that general donations from citizens along with government subsidies help social enterprises pursue social performance particularly in employment of socially disadvantaged people, while corporate donations promote the provision of social services. This suggests that government subsidy is an important instrument in the birth and growth of social enterprises as well as the social and economic performance of social enterprises but should be complemented by corporate and general donations to sustain both social and economic performance in the long run. Copyright © 2017 John Wiley & Sons, Ltd.

Although there is a growing interest in socially driven Small and Medium Enterprises (SMEs) and their importance for developing countries, there is still a lack of understanding of the importance of social value orientation (SVO) and social entrepreneurial orientation (SEO) and their contribution to organizational performance. The objectives of this research are to investigate the impact of social entrepreneurial orientation and social value orientation on organizational social and economic performance. The methodology used in this research is based on quantitative analysis by using a questionnaire to gather the required data. Structural equation model analyses (SEM) using AMOS software were used to analyze the data. The main conclusions drawn from this study are the direct effect between social value orientation and organizational performance (economic performance, social performance) is statistically significant, and the direct effect between social entrepreneurial orientation and organizational performance (economic performance, social performance) is statistically significant. The findings of this research have several implications for the development of socially driven small and medium enterprises: First, it highlights the importance of SVO and SEO in the success of socially driven SMEs, demonstrating that these orientations can positively impact organizational social and economic performance. Furthermore, the findings of this research serve as a basis for further research into the impact that SVO and SEO have on organizational performance and can provide guidance for academics, policymakers and practitioners. Finally, this research can also be used to inform the development of strategies and policies to promote the growth of socially driven SMEs in developing countries.

Three independent studies has been conducted in healthcare settings to evaluate the impact of participatory intervention research on hospital’s social and economic performance. Three independent researchers agreed to apply the same methodology in three different settings that tackles both social and economic performance. The result of applying two cycles of an innovative improvement process reveal tangible improvement through applied techniques and practices adopted based on scientific results and the concept engaging and enhancing people skills, resulting overall economic performance in organizations. The article discusses the performance improvement in different department within each hospital. Three primary research questions tackled in these interventions. First, does participatory intervention-research methodology improve performance in hospitals? Second, Does Improving performance through participatory intervention-research lead to better economic performance in hospitals on the short and long term? Does the methodology adopted improve work performance in difference hospital setting? (Buono & Savalll 2007). The results of the intervention can be answered optimistically in regards to the three questions in all three settings. The economic results of improving the hospital performance leads to the conclusion that we are able to achieve both economic and social performance using a mixed method methodology to reduce company’s expenses.

ABSTRACTThe significant demand for obtaining economic and social performance presents an increasing challenge to the social enterprise community. This study examined the relationships of entrepreneurship, community networking, and economic and social performance in social enterprises using a sample of 235 social enterprises in Korea. Entrepreneurship was positively associated with economic performance; however, an indirect relationship between entrepreneurship and economic performance through community networking was not found. Entrepreneurship was positively associated with social performance through community networking and was not directly associated with social performance. Economic performance was positively associated with social performance. Implications for sustainable social enterprises are discussed.