Blockchain Development Services Provider Assessment Model for a Logistics Organizations

Abstract

As the global market develops along with technological advances, especially the opening of markets in developing and underdeveloped countries, the logistics industry is considered by managers to be a useful tool to link different functions of corporate strategy. Logistics is the process of planning, implementing and controlling the movement of goods or information that are related to raw materials (inputs) and final products (outputs) from the point of origin to the point of consumption in order to meet customer requirements. The logistics industry brings about many positive effects, not only for the national economy but also for creating equal business opportunities for businesses of all economic sectors. However, large companies in the logistics industry still depend on EDI or APIS to exchange secure authentication data, which increase the security of operations within the industry, but this is the cause of a lot of confusion with serious consequences on the supply chain when it is too dependent on these systems. To minimize the risks and optimize the problems mentioned above, blockchain technology could help the logistics industry to operate optimally. In an era when everything is digitized, from personal information to financial transactions, choosing a system with high reliability and security becomes extremely important. Currently, there are many blockchain development services providers and it is essential to choose the investment in this technology that suits the characteristics and purposes of the logistics organization in question. This study aimed to propose a two-stage fuzzy multicriteria decision-making model for the assessment of blockchain development services providers for logistics organizations. The hybrid MCDM model was evaluated through a real-world case study at a logistics organization. The contribution of this work is the provision of useful guidelines for the evaluation and selection of blockchain technology services providers for logistics companies.