Abstract
The complexity of equipment and cost of training are increasing annually for high tech semiconductor manufacturing. The article describes the process and methodology adopted by a team at Intel Corporation to convert a 12-day class on equipment training into a blended solution consisting of a 5-day Classroom experience, a 3-hour Web Based Training (WBT), and a Managed Preventive Maintenance (MPM) for On-the-Job Training (OJT). The results of the implementation demonstrated a 60% reduction of technician time away from the factory, benefits cost ratio of 2.27, and an ROI of 157%. Based on the results of evaluation, the authors concluded that blended learning is a viable and cost effective solution to provide support for equipment training at Intel from the perspective of the lead time to proficiency, ROI, and cost benefit analyses.
Highlights
Increasing competition in the global semiconductor manufacturing industry is leading companies to look for every possible way to increase tool utilization time, decrease operating expenses, and eliminate defects in production
The impact data indicated that blended learning is a viable and cost effective solution to provide support for equipment training at Intel from the perspective of the return on investment (ROI) and cost benefit analyses
While it was no surprise that the effectiveness results for the Web Based Training (WBT) element of the blended solution were aligned with the scores for other traditional stand-alone WBTs, the major findings were centered on the student reaction data
Summary
Increasing competition in the global semiconductor manufacturing industry is leading companies to look for every possible way to increase tool utilization time, decrease operating expenses, and eliminate defects in production. Many of these problems can be solved through the improvement of human performance. Some learning events occur right on the factory floor utilizing the existing infrastructure as a means of reducing the cost of the training and decreasing the level of denaturing. Most equipment training is delivered in the instructor led model and does not leverage technology based learning or enable collaboration across geographies among peers
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