Abstract
Quality and productivity management in healthcare has received considerable attention over the past four decades. Many research papers dealing with various aspects of healthcare performance have been published in the literature. However, medical organizations and hospitals are still lacking enough technical knowledge related to performance and quality improvement tools. This paper presents a procedure to study the effects of various factors on healthcare performance measures in a dental clinic. Particularly, we have analyzed a dental clinic system and investigated the effects of treatment types, dentist experience, and the patient age on treatment times using design of experiment and related analysis. The procedure presented here demonstrates a useful application of performance and quality improvement tools in healthcare organizations for healthcare managers.
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