Abstract
The present work aimed to apply Reverse Logistics using Business Intelligence and the SAPEVO-M, a Multicriteria Analysis Method. For this purpose, On-site visits were carried out during the period from April to August 2022. During this period, data were collected from unstructured interviews, Gemba walks, photos and videos. The result showed that 83% of the Big Bags discarded by the company could be reused through Reverse Logistics. Then, SAPEVO-M was applied to select the best provider of the Reverse Logistics service for the Bigs analyzed.
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