Abstract

Performance + InstructionVolume 34, Issue 2 p. 12-15 Article Beyond the buzzwords—TQM, HPT, & shareholder value Peter Hybert, Peter Hybert The authors are consultants working for SWI • Svenson & Wallace, Inc. Pete has a master's degree in Instructional Design and specializes in Process and Performance Analysis and Curriculum and Course Design. Dreama has a master's degree in Business Administration and specializes in strategic planning for TQM and Training. Both have extensive experience with process improvement, training, and reengineering projects. SWI • Svenson & Wallace, Inc. is located at 1733 Park Street, Suite 201, Naperville, IL 60563.Search for more papers by this authorDreama Perry, Dreama Perry The authors are consultants working for SWI • Svenson & Wallace, Inc. Pete has a master's degree in Instructional Design and specializes in Process and Performance Analysis and Curriculum and Course Design. Dreama has a master's degree in Business Administration and specializes in strategic planning for TQM and Training. Both have extensive experience with process improvement, training, and reengineering projects. SWI • Svenson & Wallace, Inc. is located at 1733 Park Street, Suite 201, Naperville, IL 60563.Search for more papers by this author Peter Hybert, Peter Hybert The authors are consultants working for SWI • Svenson & Wallace, Inc. Pete has a master's degree in Instructional Design and specializes in Process and Performance Analysis and Curriculum and Course Design. Dreama has a master's degree in Business Administration and specializes in strategic planning for TQM and Training. Both have extensive experience with process improvement, training, and reengineering projects. SWI • Svenson & Wallace, Inc. is located at 1733 Park Street, Suite 201, Naperville, IL 60563.Search for more papers by this authorDreama Perry, Dreama Perry The authors are consultants working for SWI • Svenson & Wallace, Inc. Pete has a master's degree in Instructional Design and specializes in Process and Performance Analysis and Curriculum and Course Design. Dreama has a master's degree in Business Administration and specializes in strategic planning for TQM and Training. Both have extensive experience with process improvement, training, and reengineering projects. SWI • Svenson & Wallace, Inc. is located at 1733 Park Street, Suite 201, Naperville, IL 60563.Search for more papers by this author First published: February 1995 https://doi.org/10.1002/pfi.4170340205 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat Volume34, Issue2February 1995Pages 12-15 RelatedInformation

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