Beyond the Basics: Assessing the Dimensions of Health Center Services in East Idi Sub-district, East Aceh District

Abstract

This study aims to find out how the Quality of Health Center Services in East Idi District, East Aceh Regency. The formulation of the problem is how is the quality of health center services in East Idi sub-district, East Aceh district. This study uses a descriptive qualitative method of analysis. Data collection uses primary data and secondary data. Data collection was carried out using three techniques, namely observation, interview and documentation techniques. This study also uses analysis techniques, namely data reduction, data presentation and conclusion. The results showed that the implementation of the quality of health services at the UPTD Puskesmas Idi Timur East Aceh Regency was assessed from the aspect of physical evidence (Tangibles) in terms of facilities and infrastructure that were inadequate and still unsatisfactory. Reliability in the health center service process has not been satisfactory as assessed by the health center staff who are not disciplined and professional at work. Responsiveness has been good as assessed by the staff of the puskesmas who are alert and responsive in serving and questions asked by the community. Guarantees are good in the form of convenience for the community in obtaining health services. Empathy has been well assessed from the friendly attitude of employees, and accepts criticism and suggestions from the public. Reliability in the health center service process has not been satisfactory as assessed by the health center staff who are not disciplined and professional at work. Responsiveness is good as assessed by the staff of the puskesmas who are alert and responsive in serving and questions asked by the community. Guarantees are good in the form of convenience for the community in obtaining health services. Empathy has been well assessed from the friendly attitude of employees, and accepts criticism and suggestions from the community. Reliability in the health center service process has not been satisfactory as assessed by the health center staff who are not disciplined and professional at work. Responsiveness is good as assessed by the staff of the puskesmas who are alert and responsive in serving and questions asked by the community. Guarantees are good in the form of convenience for the community in obtaining health services. Empathy has been well assessed from the friendly attitude of employees, and accepts criticism and suggestions from the public. Guarantees are good in the form of convenience for the community in obtaining health services. Empathy has been well assessed from the friendly attitude of employees, and accepts criticism and suggestions from the public. Guarantees are good in the form of convenience for the community in obtaining health services. Empathy has been well assessed from the friendly attitude of employees, and accepts criticism and suggestions from the public