Best Practices in Quality Assurance in Selected Higher Education Institutions (HEIs) in the Philippines in the Light of the Malcolm Baldrige Framework

Abstract

HEI 's success is now focused on quality assurance. In the Philippines, best practices in HEI's QA cannot be recognized without the support of quality managers, faculty members and staff. Each member has an essential role to play in promoting a successful quality management. With the advent of technology, Quality Assurance is continually in demand. Its process and human resource, in effect, will keep the organization's efficiency. This study addresses how such degree programs are related to the accreditation level of the eight private institutions in the Philippines. We found out that leadership and governance results, financial and market results, and customers were highly implemented by the eight (8) Higher Education Institutions while product and process, customer -focused, and workforce-focused results were implemented. In terms of the level of accreditation, Level 2 (50%) garnered the greatest number of frequencies followed by Levels 3 and 4 (12.5%) and Institutional Accreditation (25%) which means that most programs are accredited while a few are subject to preliminary accreditation. This implies that each institution has highly implemented those three criteria or best practices while the rest has implemented the other four criteria or best practices in the fulfilment of the colleges and universities’ Quality Assurance.