Abstract
With the ever-increasing demand for development and innovation, organizations must prioritize quality management aspects to ensure the quality of their online products and services. This includes implementing effective test management strategies to identify and resolve issues before they impact end users. The aim of this research is to underscore the need for a robust test management plan to ensure stable and trustworthy web services. As such, it proposes best practice solutions for organizations in the field of quality control and testing, which have a high impact on improving knowledge management. This study used an observational approach to assess the importance of quality assurance in IT projects and its impact on knowledge management. The findings presented in this paper highlight the critical role that quality control and testing procedures play in promoting effective knowledge management. Furthermore the outcomes of the study show that in order to deliver world-class software and services, organizations must prioritize effective test management and continuous quality assurance.
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