Abstract
Together with the digitalization of government services, Italian government is considering the introduction of several online and offline access point to its services in order to increase the penetration of provision systems not requiring an interaction at the PA office. This study, through a two-step empirical analysis intends to understand the benefits sought by Italian citizens and the channel attitudes in order to understand whether and how this orientation by Italian policy makers, with respect to payment services, may be effective. The study presents implications for policy makers and public servants and provides a conceptual background for grounding further research on multichannel service provision.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
