Abstract
This article contributes to the literature on the use of Information Technology (IT) in Human Services by reporting on an evaluation that was conducted of a program that provided computers, private chat software, technical and professional support and Internet access to a group of single mothers to increase their support network through on-line communication. The program proved to be successful on several dimensions and one of the major contributing factors to its success was the anonymous nature of the chat communication. Additional research is advised to look further into the role of anonymity in creating honest and meaningful exchanges in this kind of “electronic” support group. It is one of the characteristics that distinguished this type of support group from traditional support groups and makes this not just a substitute for face-to-face support groups but a unique form of support.
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